RDA UK Staff Vacancies
Our volunteer groups around the UK are supported by a dedicated team of RDA UK staff. Below are our current staff vacancies.
Head of Member Services and Network Operations – Please send all applications and any enquires to hr@rda.org.uk
We are seeking a Head of Member Services and Network Operations to lead and strengthen the vital connection between RDA and its network of volunteers, groups, and riding centres. This pivotal role is at the core of fostering collaboration, motivation, and excellence across the RDA community.
As the Head of Member Services, you will play a key role in inspiring and empowering our network to continue delivering transformative health and well-being benefits through the unique bond between people and horses.
Specific Responsibilities:
Expanding RDA’s membership offer
- Develop RDA’s membership portfolio, considering current and potential audiences.
- Lead the implementation of current initiatives, and develop new proposals for increasing membership numbers.
- Support the introduction of a customer relationship management (CRM) system that will be key in managing the membership process.
- Continuously review the value of RDA’s services to our members.
- Work collaboratively with other RDA UK staff to ensure the needs and priorities of RDA Members and networks are well understood and factored into their plans.
- Ensure RDA has an effective regional and operational structure that connects RDA with its Member Groups and is a key cog in the services the charity provides to its members.
Management of services to Members
- Identify areas for improvement in Member Services and implement initiatives to enhance the value and support provided to RDA Groups.
- Support the development and delivery of training programs and resources to build the capacity of RDA Groups in areas such as governance, safeguarding, volunteer management, and Equality, Diversity & Inclusion.
- Ensure that all RDA Groups comply with organisational policies, standards, and best practices, especially around legislative requirements such as Safeguarding and Health and Safety.
- Conduct regular reviews and audits to assess governance, compliance, and risks and identify and support areas for improvement.
- Oversee RDA’s approach to policy and complaints management relevant to the RDA Network.
Engagement
- Establish and maintain strong relationships with RDA Groups, providing ongoing support, guidance, and resources to help them achieve their individual goals.
- Work with our Communications Team to develop and implement a communications strategy for our RDA members which ensures a positive two-way flow of consultation and information.
- Foster a sense of community and collaboration within the RDA network, encouraging knowledge-sharing and best practice.
- Ensure each Group is valued as a member of the RDA community and that their individual needs are understood and met
- Build and manage a services hub at RDA UK that serves as a primary point of contact for RDA Groups, responding to and addressing their inquiries, concerns, and feedback.
Management Responsibilities
To effectively manage and lead the team by:
- Leading by example and demonstrating the Charity’s vision and values
- Ensuring regular communication with the team and individuals about the department’s objectives
- Managing a high-performing team, ensuring that objectives are clear and well-managed
- Ensuring the delivery of strategic aims and objectives within the constraints of budgets set and the availability of funding
- Setting and managing budget in step with the expectations of the Finance Department.
Why take on an RDA UK position? You will:
- Make a big difference right across the RDA community
- Have the opportunity to gain new skills or further develop existing ones
- Work in an inclusive and diverse organisation
- Get to meet and understand the impact of our work on our incredible participants and volunteers.
Hours: Full time (37 hours)
Salary: £45,000
Application closing date: 12pm Friday 13th December. Interviews to take place on 19th/20th December
Please apply by sending your CV (and a short cover letter if desired) to hr@rda.org.uk.
Membership Services Administrator – Please send all applications and any enquiries to hr@rda.org.uk.
We are looking for two highly organised and proactive Membership Services Administrators to join our Membership Services Team. This role is essential for providing a high level of administrative support, fostering excellent customer service, and building strong relationships with RDA Member Groups, Accessibility Mark Centres, volunteers, participants, and the public across the UK.
This role will focus on supporting the Membership Services Manager and wider Membership Services and RDA Teams.
Specific Responsibilities:
- Handle incoming calls to the RDA National Office, providing professional responses and escalating enquiries as needed.
- Monitor shared email inboxes, respond to external and member queries, and forward issues to appropriate teams for timely resolution.
- Track and analyse recurring queries to ensure guidance remains relevant and effective; share insights with the Membership Services Manager.
- Assist the Membership Services Manager with project-specific tasks, providing active support on live projects.
- Maintain Salesforce (CRM) records to ensure data accuracy, quality, and privacy.
- Update Membership and related information on the MyRDA intranet, ensuring it is accurate and accessible.
- Support the Safeguarding Officer with the administration of training courses, ensuring timely certification for attendees.
- Provide guidance for new RDA groups, mergers, closures, and assist with the RDA Annual Returns and Insurance/Membership fee processes.
- Manage orders for RDA Member Groups, coordinating stock maintenance, in-house printing, and liaising with suppliers.
- Handle complaints following RDA’s Complaints Policy, escalating issues when necessary.
- Administer the Under the Radar Project, supporting RDA’s work with the RAF Low Flying Register.
- Provide proactive administration and support for these centres.
- Support Royal visits and other RDA UK events, and visit RDA Groups as needed to strengthen relationships.
- Welcome visitors to the RDA National Office and ensure appropriate resources are available for staff.
- Oversee incoming and outgoing post, manage mailouts, and monitor office supplies.
- Engage with RDA Groups, promoting achievements, listening to concerns, and providing guidance on the support RDA National Office can offer.
- Support the National Championships and other RDA events, contributing to a positive experience for participants and volunteers.
Why take on an RDA UK position? You will:
- Make a big difference right across the RDA community
- Have the opportunity to gain new skills or further develop existing ones
- Work in an inclusive and diverse organisation
- Get to meet and understand the impact of our work on our incredible participants and volunteers.
Hours: Full time (37 hours)
Salary: £22,070
We’re scheduling interviews as applications come in and ready to hire immediately, so don’t miss the opportunity to apply.
Please apply by sending your CV (and a short cover letter if desired) to hr@rda.org.uk.
