RDA UK Staff Vacancies
Our volunteer groups around the UK are supported by a dedicated team of RDA UK staff. Below are our current staff vacancies.
Membership Services Administrator – Please send all applications and enquiries to hr@rda.org.uk. Applications close on July 4th.
About the role:
To provide proactive and high-quality administrative support within the Membership Services Team. The role focuses on delivering excellent customer service, building strong relationships, and offering clear guidance to RDA’s Member Groups, RDA Approved Centres, volunteers, participants, and the general public.
Specific Responsibilities
Member network and external communication with RDA National Office:
- Act as the first point of contact for incoming calls to the RDA National Office, dealing with enquiries professionally and escalating when required.
- Manage shared email inboxes, responding promptly to queries and working with relevant teams to ensure follow-up.
- Monitor enquiries to identify trends and share insights to improve service and communications.
Provision of support to the Membership Services Manager for Membership matters. This will include, but is not limited to:
- Provision of guidance and support via calls and email to groups on operational matters including governance and health and safety (including first aid and risk assessments), directing to appropriate resources and self-service options. Highlight gaps and issues to the wider team.
- Administrative project support for ongoing initiatives and live projects.
- Maintenance and updating of the Salesforce Customer Relationship Management (CRM) system to ensure data integrity, accuracy, and confidentiality.
- Updating content on our internal network site (MyRDA) to ensure it is accurate and up to date, ensuring groups are signposted to relevant resources.
- Provision of administrative support to the team and wider Operations function, including coordination of training events, courses, and webinars—ensuring delegates are well-informed and receive the necessary resources.
- Supporting annual business-as-usual activities such as mail-outs and assisting member groups with membership fee and insurance processes, as well as the RDA annual returns process.
- Assisting with administrative processes related to the wider team’s operations, including onboarding of new groups and RDA Approved Centres, group closures or incorporations, royal visits, and national RDA events.
- Manage the RDA Group Orders system, including processing and dispatching orders, stock replenishment, liaising with suppliers, and maintaining website listings.
- Support the handling of complaints and concerns in line with the RDA Complaints Policy & Procedure, escalating to relevant team members where appropriate.
Be proactive in communicating with RDA Groups and the wider network by:
- Listening and responding to concerns of groups
- Promoting and celebrating group achievements and milestones
- Clarifying the support provided by RDA National Office to groups
- Visiting groups to observe good practice, and sharing this across the network
General
- To undertake such other duties as the line manager shall from time to time determine
- To be flexible in working from other offices in the UK as required for the effective delivery of the role
- To demonstrate the values and cultural aspirations of RDA, and ensure due consideration is given to our charitable aims and objectives in all activities
- Attending and servicing the National Championships, providing support leading up to and during the event as required
- Participating in wider projects, events, activities and supporting groups, volunteers and participants.
Person Specification
Essential Criteria:
- Excellent written and verbal communication skills, with a professional and courteous telephone manner. Experience handling a wide range of enquiries from groups and members of the public, primarily via phone.
- Excellent customer service skills, with experience in handling queries from a wide range of people including members of the public
- Previous experience of working in a professional office setting
- Excellent attention to detail and organisational skills
- Good time management skills, with an ability to work on several tasks at one time and prioritise effectively
- High degree of computer literacy (MS Office 365)
- Able to work as part of a busy and dynamic team
- Proven experience of meeting deadlines and completing tasks to a high standard
- Ability to use own initiative
- Empathy with the aims and values of RDA
Desirable Criteria:
- Good working knowledge of MS SharePoint
- Experience of working with databases (Salesforce desirable)
- Experience in using WordPress for website editing
- Appreciation and knowledge of equality, diversity and inclusion
- Enjoys building professional relationships
- Experience of working in or for a volunteer-led organisation
Job Title: Membership Services Administrator
Reports to: Membership Services Manager
Based at: RDA National Office (Lowlands Equestrian Centre, Warwickshire)
Hours: Full time – 37 hours a week
Contract Type: Interim
Salary: £23,555
Applications close on July 4th.
Activities Programme Manager – Please send all applications and any enquiries to hr@rda.org.uk. Applications close on July 4th.
About the role:
This role’s primary purpose is to identify the needs of RDA participants, leading the implementation of innovative and relevant participation-centred programmes resulting in increased and sustained participation.
The National Programme Manager will identify, develop and bring to market good practice from across the RDA network, developing, launching and monitoring programmes.
They will enable participation programmes to be activated within multiple environments including RDA Groups and RDA Approved Centres working collaboratively across RDA Teams and British Equestrian (BEF) Member Bodies.
Key Responsibilities
Programme Development and Impact
- Bring the RDA vision to life by creating programmes that have real, measurable impact and sustained outcomes for participants.
- Lead the activation of programmes ensuring every intervention is shaped by lived experience and insight, and genuinely relevant to the people it is intended to serve.
- Embed an outstanding and inclusive customer experience in every programme ensuring all participants, feel welcomed, supported, and empowered.
- Design and deliver RDA programmes that improve educational outcomes, are tuned into the education system across the home nation, and use best practices that reflect diverse needs and promote inclusive learning environments.
- Manage programme budgets carefully, ensuring RDA achieves value for every pound spent.
- Further development of RDA’s successful programmes (for example ‘Tea with a Pony’ and RDA Accredited Centres), prioritising reach and impact.
- Find creative and innovative ways to take RDA programmes to new audiences, removing barriers to access and opening up opportunities for more people to get involved.
- Ensure efficiency across all aspects of programme delivery, leading a consistent and methodical approach to programme development.
Collaboration and Expertise
- Act as the subject matter expert for all things related to participation programmes, keeping knowledge fresh and relevant, with inclusion and accessibility front of mind.
- Work in collaboration with the coaching team to ensure we develop coaching programmes and materials that underpin the delivery of participant programmes.
- Support the Fundraising Team at events (e.g. Badminton Horse Trials, London International Horse Show) to ensure the visibility and impact of our participation programmes.
- Ensure awareness of trends and shifts in the wider landscape, using data and insight to adapt programmes so they continue to meet the needs of all communities we serve.
- Be an active and positive member of the Participation Team—collaborating, connecting, and contributing to high team performance and inclusive working practices.
- Work with Communications and EDI colleagues to ensure programmes are visible, inclusive, and accessible at every stage.
- Support the Communications and Fundraising Teams to convey how RDA programmes improve lives, highlighting their power to deliver social, physical, and personal development outcomes for all participants.
- Provide support, knowledge and education for the RDA network to establish relations with schools, local authorities and other community partners.
Person Specification
Essential
- Experience of working with Education, Health and Care Plans (ECHP’s).
- Experience of working in an educational environment that specifically supports disabled children and adults.
- Curriculum, scheme of work and/or lesson plan development experience.
- Demonstrable end-to-end experience of project and/or programme development.
- Excellent organisational skills, with the ability to manage multiple projects at different stages.
- Experience of partnership working and consultation with both internal stakeholders (beneficiaries, volunteers and staff) and external stakeholders (partners).
- Excellent planning, monitoring and review skills.
Desirable - Knowledge of Equine Programmes.
- Experience in the Development of Equine Assisted Learning Programmes.
- Experience of working for or with alternative education provision.
- Experience working for a national body.
Job Title: Activities Programme Manager
Reports to: Head of Participation and Programmes
Based at: RDA National Office – Hybrid working is available
Hours: Part-time 4 days a week/ 30 hours
Contract Type: Permanent
Salary: £27,324 per annum
Applications close on July 4th.
Finance Assistant – Please send all applications and any enquiries to hr@rda.org.uk.
About the role:
The finance assistant is part of the Finance and Resources function and reports to the Head of Finance. The role has responsibility for ensuring all accounts receivable and payable transactions are processed, recorded and completed. This is a key role for the Finance function to ensure organisational decision making is robust.
Purpose of the role:
Supporting the Head of Finance to ensure the organisation’s finances are accurate, compliant and up to date with responsibility for processing financial transactions. This includes maintaining financial records, preparing reports, ensuring the integrity of the finance system and managing customer accounts. The role also has responsibility for a broad range of financial administrative tasks and works collaboratively with a range of stakeholders providing financial support, advice and solutions.
Key relationships
• RDA staff and volunteers (where appropriate).
• External advisors and contractors.
Specific Responsibilities
1. Financial – Process financial transactions for RDA and its two trading subsidiaries:
a) Accounts payable – Process purchase invoices and expense claims, making payments in a timely manner in accordance with agreed payment terms.
b) Accounts receivable – Raise sales invoices, report on outstanding debt and provide a debt management process
c) Purchase orders – Ensure that purchase orders are used by the organisation, goods receipted, and balances periodically reviewed for accuracy .
d) Review financial processes to ensure they remain efficient and effective
e) Be the key point of contact for the organisation’s banking relationship ensuring the authorisation structure is fit for purpose and up to date.
f) Undertake reconciliations where required, for example credit card payments.
g) Process petty cash transactions
h) Assist with the organisations audit processes
i) Provide support as required for month end and annual budget setting processes.
j) Provide other ad hoc finance tasks as required
2. Administrative – General admin support within the Finance and wider office team:
a) Assist with raising and debt management of annual Membership and Insurance and other relevant charging processes.
b) Assist with the Grants to Groups process.
c) Banking of cheques and cash, including completion of relevant documentation.
d) Support the Compliance Officer with general office management, including monitoring and purchase of office supplies.
e) Ensure that the filing system for all transactions is compliant and efficient.
f) Provision of purchase order training to the organisation.
General
a) To undertake other such duties as the line manager shall from time to time determine.
b) To be flexible in working from other offices in the UK as required for the effective delivery of the role.
c) To demonstrate the values and cultural aspirations of RDA in all work that is undertaken
d) To ensure due consideration is always given to our charitable aims and objectives and that this is demonstrated in all activities
e) Attendance at industry events, conferences, and seminars to stay informed on legislative changes.
f) Attendance and support for key events; provision of support for event preparation as required.
g) Working with others in the team to be part of wider projects, events, activities and supporting groups, volunteers and participants
Person specification
Essential Criteria
• GCSE Maths with high standards of accuracy and attention to detail.
• Demonstrable experience of working to deadlines.
• Knowledge of Sage 50 as a minimum.
• Experience of working in a finance environment undertaking tasks associated with this role.
• Organised and methodical, with ability to prioritise tasks.
• Knowledge and experience of MS Office products, including Excel.
• Collaborative approach.
• Great customer service and relationship building skills.
• Adaptable, with an ability to show initiative.
• Experience of working with confidential information and data.
Desirable Criteria
• A willingness to study for AAT qualification if required.
• Knowledge or experience of charity accounts.
• Knowledge or experience, of the disability or voluntary sector.
• Knowledge, or experience, of equestrian sport or activity.
Job Title: Finance Assistant
Reports to: Head of Finance
Based at: RDA National Office (Lowlands Equestrian Centre, Warwickshire) office based only
Hours: Full Time – 37 hours per week
Contract Type: Permanent
Salary: £25,000 FTE
Applications close on 30th June 2025.
