Application closing date: 10th June 2026

Please send a cover letter and CV to HR@rda.org.uk

Job Title: Membership Services Coordinator

Reports to: Membership Services Manager / Development Manager

Based at: RDA National Office (Lowlands Equestrian Centre, Warwickshire)

Hours: Full-time – 37 hours a week / Part time – 25 hours a week

Contract Type: Permanent

Salary: £27,717 FTE

Contract Type: Permanent  

Role Purpose 

The Coordinator role provides high-quality operational, administrative and coordination support across
central services ensuring process efficiency, excellent stakeholder engagement, accurate data
management and seamless delivery of organisational activity.

Key Responsibilities

1. Operational & Administrative Support

• Act as first point of contact for enquiries via phone, email, or digital platforms, providing
  accurate information and escalating where required.
• Manage shared inboxes and enquiry channels, ensuring timely, high-quality responses.
• Maintain accurate records in central relationship management (CRM) systems and specialist
  databases (e.g., qualifications, membership, orders).
• Support cyclical operational activities such as membership renewals, insurance processes,
  annual returns and coach qualification tracking.
• Support with provision of data for analysis and insight
• Administer internal systems including intranet content, document repositories and online
  resources.
• Support fulfilment or group orders in a timely manner, liaising with suppliers to maintain stock
  levels and ensuring high quality of customer care and support.
• Assist with planning and delivery of national events, training days, workshops and webinars,
  including coordination of attendees, materials and general logistics.

2. Project & Process Coordination

• Provide end-to-end project support to central teams, including scheduling, documentation,
  tracking and reporting.
• Assist in implementation and evaluation of processes, governance requirements, compliance
  tasks and ongoing operational improvements.
• Support onboarding processes (e.g., new groups and centres, coaches, volunteers) and support
  closures or transitions where relevant.

3. Stakeholder & Customer Service

• Deliver clear, professional guidance to groups, coaches, volunteers and the public on
  operational matters including governance, health & safety, training and policies.
• Identify themes in enquiries and provide feedback to enhance organisational guidance,
  processes and communication.

4. General

• Undertake such other duties as the line manager shall from time to time determine
• Demonstrate the values and cultural aspirations of RDA in all work.
•  Ensure due consideration is always given to our charitable aims and objectives and that this is
  demonstrated in all activities.

Person Specification

Essential

• Strong administrative and organisational skills with experience managing multiple priorities
• Excellent customer service and communication skills, including via phone, email and digital
  channels
• High attention to detail and accuracy, particularly in data handling
• Proven ability to deliver against deadlines and service standards
• High computer literacy, including MS Office 365 and CRM/databases
• Ability to use initiative, problem-solve and identify opportunities to improve processes
• Comfortable working in a busy, multi-functional team
• Empathy with RDA’s values, aims and approach

Desirable

• Experience supporting governance, compliance or operational procedures
• Experience with Salesforce, WordPress or other CRM/content systems
• Experience managing stock, orders, or supplier relationships
• Familiarity with training/qualification pathways or membership administration
• Experience working with volunteers or in a volunteer-led environment
• Understanding of disability, equestrian context or charity operations